x
x
x
x

PC Cure+ Support

Supporting the Best People in the World

FAQ

 


  • PAYMENT

  • CONTACT

 

We offer everything you need to maintain and secure your recently optimized PC. We also provide superior support to our customers because we know how frustrating it is when a company offers a good product but has terrible support.

That’s why Viracure does everything to support you with the best product support services ever.

 

How do I install PC Cure+?

1. Click Here to download PC Cure+.

2. ”Do you want to run this file?”, click on Run.

3. When the Wizard opens, click on Next.

4. In the License agreement popup, click on “I accept the agreement” and click Next.

5. Wait while Setup installs PC Cure+ on your PC.

6. When the installation is complete, click on Finish and the application will appear on your screen. Scanning of your files should start automatically.

 

Why do I need PC Cure+?

You need PC Cure+ to keep your PC clean, optimized, protected and virus-free!

PC Cure+ will scan and inspect your PC so it can improve its performance by cleaning unwanted junk and registry files that slow it down. It will also keep your computer safer and ensure your online protection with its built-in antivirus features.

PC Cure+ features include System check (so you are quickly updated with how much free space you have left on your PC, OS, RAM and CPU info), Stability check (so you can periodically scan your system to keep the best performance), Fitness (boost system performance, cure all issues on your PC), Viruses (to make sure your PC is virus-free).

 

Where can I download your product?

Follow the secure link here to download our software for free: Get PC Cure+

What does the free version of the product provide?

The free version of the product will scan your PC and diagnose the issues through 4 scanning stages (System check, Stability check, Fitness, and Viruses).

To cure the issues on your PC, you need to purchase a License key to upgrade to the full version of the software so it can continuously clean and repair your PC.

How do I activate PC Cure+?
To fully activate PC Cure+ and unlock all its features, please purchase a License Key Here. Your License Key is a unique software activation code. This code will activate all product features (including antivirus protection) and allow PC Cure+ to be automatically updated when new product updates are available. Your 16-character License Key should look something like this: xxxx-xxxx-xxxx-xxxx Your License Key will be sent directly to your email along with your order receipt after completing your purchase transaction. It is instantly sent to the email you provide upon making the purchase. Simply copy-paste your License Key into the software product activation window.
Where can I find my License Key?

After completing your purchase, a Confirmation email is instantly sent to your email with your product License Key(s) and Instructions. It may appear in your email ‘spam’ or ‘junk’ folder, so please check both folders. You should have received your Confirmation email immediately after the purchase was made.

If you cannot find the Confirmation email, please double-check your email ‘spam’ folder.

If you purchased our product, but still never received your License Key(s), or you are not completely sure whether you successfully completed the purchase, send an email to: support@pccureplus.net. We are here to help.

Why am I being asked to purchase PC Cure+ when I already did?

If you already purchased PC Cure+, but keep being prompted to activate the program, this just means that your free version of PC Cure+ has not yet been activated. To properly activate the program, you will need to enter your License Key into the software program.

Follow the steps below to properly activate your PC Cure+:

1. Run PC Cure+ (Start > Programs > PC Cure+ folder > Open PC Cure+).

2. When the program starts, PC Cure+ will automatically start scanning your computer.

3. After the scan, click on the Cure Now and then on the Upgrade Now button to continue with the activation process.

4. Copy and Paste your License Key(s) (from your Confirmation email) in the designated window and Click on Activate Now.

Why do I still have the same errors after using PC Cure+?

PC Cure+ is a very thorough PC optimization and antivirus tool combined in one program. In order to get the most out of this program, make sure that all other programs are closed before starting your next system scan. If all other programs are closed, PC Cure+ will be able to clean up and protect your computer more effectively.

Note: PC Cure+ cannot clean the items that are being used by other programs simultaneously.

Again, please make sure all other programs are closed before running the next scan with PC Cure+.

Why is PC Cure+ not working?

If the program is not working properly, you will need to Uninstall and Re-install the program.

STEP 1: Uninstall PC Cure+

Uninstall PC Cure+ and Re-install by following the steps below:

1. Close PC Cure+.

2. Go to Start > Programs > and search for PC Cure+.

3. Click on Uninstall PC Cure+.

4. Click Yes to continue and Uninstall PC Cure+.

5. Click OK when the process is done.

 

STEP 2: Re-install PC Cure+

Re-Download and Re-Install PC Cure+ by following the steps below:

1. Click Here to download PC Cure+.

2. ”Do you want to run this file?”, click on Run.

3. When the Wizard opens, click on Next.

4. In the License agreement popup, click on “I accept the agreement” and click Next.

5. Wait while Setup installs PC Cure+ on your PC.

6. When the installation is completed, click on Finish and the application will appear on your screen. Scanning of your files should start automatically.

7. Enter your License Key to register and fully activate PC Cure+ (close all popups).

 

 

 

 

When I click Run during the installation, how come nothing happens?

If the program is not installing properly, please follow the steps below:

STEP 1: Delete the program

In your Start menu Search box, type ‘Regedit’.

When you see: “Do you want to allow the following changes?” Click ‘Yes’.

Double-click on ‘HKEY_CURRENT_USER’.

Double-click on the Software folder.

Right-click on the PC Cure+ folder and Delete it.

 

STEP 2: Re-download the program

Re-Download and Re-Install PC Cure+ by following the steps below:

1. Click Here to download PC Cure+.

2. ”Do you want to run this file?”, click on Run.

3. When the Wizard opens, click on Next.

4. In the License agreement pop up, click on “I accept the agreement” and click Next.

5. Wait while the Setup Wizard installs PC Cure+ on your PC.

6. When the installation is complete, click on Finish and the application will appear on your screen. Scanning of your files should start automatically.

7. Enter your License Key to register and fully activate PC Cure+ (close all popups).

When the program is activated, continue to the PC Cure+ features cure all issues that were detected in your PC scan.

 

 

Can I transfer my License Key to another computer?

You cannot use the same License Key on more than one computer.

You will need to purchase an additional License Key per computer in order to use our products on alternate devices.

To avoid any misunderstandings, this is clearly stated in our EULA.

Our EULA clearly states that our products may only be installed and used by a single user on a single PC.

Therefore, the program cannot not be installed, displayed, shared, or used concurrently on any other computer than the one it was initially installed on.

 

Does this product work on mobile or tablet?

PC Cure+ is for Windows systems only. You can use this software on your laptop or PC as long as it has Windows installed as its main operating system.

Where can I see the current state of my PC in the product?

On the left side of the product interface, you will see an ”i” symbol. When you click on it, you will be able to check the health of your PC, last system scan, next scheduled scan, and the latest version installed on your computer.

How do I get a License Key for PC Cure+?

To get a License Key for PC Cure+, please purchase one in the following link below:

Get a PC Cure+ License Key

Do you offer refunds?

If you are not satisfied with your purchase, we do provide refunds.

Our Refund Policy: If for any reason you wish to cancel your purchase, you’re entitled to a full refund within 60-days from the original purchase date.

After submitting a refund request via the form on our support page, our Customer Support Team will contact you within 48 hours.

Our 60-Day Money Back Guarantee is in full effect on all purchase orders.

What is the Automatic Renewal option (rebilling)?

The Automatic Renewal option automatically charges an amount equal to or less than the current price of the software (plus applicable taxes) prior to the expiration of your product subscription, to your credit card or debit card so that you don’t have to worry about your product expiring.

With the Automatic Renewal feature turned on, you will receive automatic updates for your product.

Of course, you will be reminded via email before the renewal takes place, a few days prior to the actual charge.

You can opt out of Automatic Renewal option at any time by submitting a ticket through our Support Page, or by sending an email to: support@pccureplus.net.

How do I cancel my Automatic Renewal?

To cancel the Automatic Renewal service for your product, send an email to: support@pccureplus.net, or submit a ticket via this web form.

In the web form Subject drop-down menu, select “Rebill inquiry” and continue to fill in the rest of your support ticket details. When done, click on Submit Ticket.

A Viracure support team member will contact you within the next 48 hours.

Where is my email receipt after purchase?

Please check your email ‘Spam’ or ‘Junk’ folder.

Your confirmation email with your License Key(s) and Instructions may sometimes be redirected to your email ‘Spam’ folder by default.

If you still never received a confirmation email, please send an email to: support@pccureplus.net, and our Customer Support agents will assist you.

How much does PC Cure+ cost?

A PC Cure+ License Key costs $39.95.

How do I Uninstall PC Cure+ ?

To uninstall PC Cure+, choose one of the 3 options below:

Option 1:

Go to > Start menu > Programs folder > and locate PC Cure+.

Option 2:

Go to > Control panel > Programs and features > and locate PC Cure +.

Double click on it and select Uninstall.

Option 3:

Go to your Computer > Local disc (C:) > Program files > and find PC Cure+ and delete the file.

Please note that for Windows Vista, Windows 7, Windows 8, and Windows 10, you will find it under ‘Programs and features’, whereas with Windows XP, it is ‘Add/Remove program’; both of which are located in the Control Panel.

How to Install PC Cure+
How to Uninstall PC Cure+

WE’RE HERE FOR YOU 24/7

For any payment related issues, please contact us at: support@viracure.com

or visit our FAQ page.