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AVG Support

Supporting the Best People in the World

We offer everything you need to maintain and secure your recently optimized PC. We also provide superior support to our customers because we know how frustrating it is when a company offers a good product but has terrible support.

That’s why Viracure does everything to support you with the best product support services ever.

  • Where can I download AVG antivirus?

    To download AVG antivirus please click here to start your download.

  • How to install and activate AVG antivirus?

    The download and installation process for AVG antivirus is very simple.
    1. Click here to download AVG antivirus.
    2. Choose the folder where you’d like your file to be saved.
    3. Double-click on the saved file to start the installation process.
    *Your system should meet the minimum requirements before AVG is installed. If these requirements are not met, you will be informed about it and prompted to prove and repair certain components in order to proceed.
    4. The Installation wizard will open. Install the product by clicking on the “Run” button.
    5. When the installation wizard is completed click on “Continue”.
    6. Insert you’re license number that was given to you when purchased and select “Install now”.
    7. When installation is complete you will be requested to restart your PC.
    8. When PC has been restarted AVG antivirus will automatically update.
    9. Congratulations you have successfully installed and updated AVG antivirus you are now protected.

  • Is AVG antivirus compatible with my system?

    AVG antivirus is compatible with following operating systems:
    Windows XP with Service Pack 3 (32-bit)
    Windows Vista with Service Pack 2
    Windows 7 with Service Pack 1
    Windows 8
    Windows 10

    Minimum system requirements for AVG antivirus:
    1.8 GB available free hard disk space (at least 800 MB on the system drive)
    800 MHz processor
    1 GB of memory (RAM)

    Recommended system requirements for AVG antivirus:
    2.8 GB available free hard disk space (at least 800 MB on the system drive)
    Intel CORE Duo (1.66 GHz) or equivalent processor
    Memory (RAM):
    1 GB for Windows XP
    1.5 GB for Windows Vista, Windows 7 and Windows 8

    On the bottom right of your screen you will be able to see the status of your PC but the best thing is that the software works seamlessly in the background while you surf the Internet or watch movies.

  • Why download AVG antivirus?

    AVG antivirus is one of the strongest antivirus tools on the market. Your PC will be safe and secure from the moment you first install AVG antivirus.

    In addition our support team experts are always standing by in case you have any questions or need support.

  • What are the minimum system requirements to install AVG antivirus?

    The AVG antivirus minimal system requirements include:

    ● Processor: Intel Pentium 1.5 GHz or faster
    ● Memory: 512 MB of RAM (Windows XP) / 1024 MB of RAM (Windows Vista, Windows 7, Windows 8/8.1 and Windows 10)
    ● Hard disk free space (for installation): AVG Internet Security: 1300 MB

  • What are the most important software features?

    1. Scan now
    Antivirus: Scan options can perform a quick scan or a full system scan, and manage your scans, depending on your needs.

    2. Web protection
    AVG Antivirus will automatically detect when you’re browsing online, shopping, or visiting banking websites and will protect your information from being seen or stolen.
    With the two powerful tools Link Scanner and the Online Shield browsing is now safer then ever.

    3. Software Protection
    This tools prevents any viruses to get on your PC when downloading or installing any software that might contain threats or viruses.

    4. Email Protection
    The most common way we are vulnerable is through our email.
    Threats use emails to easily catch our attention with viruses’ imbedded with in an attachment or by even simply opening an email.
    AVG antivirus scans each email for possible imbedded viruses or threats.

  • Do I need to uninstall other antivirus programs before installing AVG antivirus?

    If you have another antivirus software installed on your computer, you must uninstall it to use the AVG antivirus. If you do NOT uninstall the other antivirus from your PC, it will interfere with AVG antivirus and may cause your PC difficulties.

  • How long does it take to install AVG antivirus?

    If you have the recommended system requirements, the installation should be less than 2 minutes. The installation might take longer depending how long it takes for AVG antivirus to scan your PC, how many folders you have, and if you have any threats on your PC.

  • How do I scan my PC?

    AVG antivirus will automatically scan and clean your PC. If you wish to manually scan your PC, you can do so by clicking on the Scan button in the main interface.

  • Is AVG automatically updated?

    Yes. AVG antivirus is automatically updated, you can manually update it by clicking Update on the main interface.

  • Is AVG antivirus a Free software?

    AVG antivirus is activated by purchasing a license key.

  • How do I get a License Key/Serial Number?

    Please go here to purchase your product License Key/Serial Number.

  • Where can I find my License Key(s)?

    You should have received 1 confirmation email immediately after the purchase was made.

    If you purchased our software, but never received your License Key(s)/Serial Numbers, please send an email to: support@viracure.com for immediate support.

  • Where is my confirmation email?

    Please check your ‘Spam’ or ‘Junk’ email folder.

    Your confirmation email with your License Key(s)/Serial Numbers and Instructions can sometimes be redirected to your email ‘Junk’ folder by default.

    If you never received your confirmation emails, please send an email to: support@viracure.com and our Customer Support agents will assist you.

  • How to register and activate my program?

    You can easily register your product if you purchased a License Key/Serial Number. Each License Key/Serial Number is a combination of 30 digits and letters.

    After installing AVG antivirus the software will request the license key.

    Please copy and paste in the required field

    Activation is now complete congratulations you are now protected.

  • How can I reach Customer Service for help?

    Send us a ticket on our website or send us an email at: support@viracure.com or contact us directly on the website chat box. We are happy to help.

  • Do you offer refunds?

    Yes. We offer a full refund on all orders made within 60 days after the purchase date.

    Viracure Refund Policy: If for any reason you wish to request a refund on your purchase, you’re entitled to receive a full refund within 60-days from the original purchase date.

    After submitting a refund request via the form on our support page, our Customer Support Team will contact you within 48 hours.

    Our 60-Day Money Back Guarantee is in full effect on all purchase orders.

  • How do I get a refund?

    If you are not satisfied with your purchase, contact us and we will review your request.

    Please contact our Customer Support department at: support@viracure.com for more information.

  • How to uninstall AVG antivirus?

    To uninstall AVG Antivirus, please follow the steps below:

    Windows XP:

    1. Click Start, go to Control Panel and double-click on Add / Remove programs.

    2. Find AVG Antivirus and click on Remove.

    3. Click Remove to continue.

    4. Please select one of the two options:

    Repair – will fix issues that might have caused slowdowns or crashes.

    Remove – will completely remove AVG Antivirus.

    Select the desired option and click Next.

    5. Wait until the uninstall process is finished and then restart your system.

    Windows Vista and Windows 7:

    1. Click Start, then go to Control Panel and double-click on Programs and Features.

    2. Find AVG Antivirus and select Uninstall.

    3. Click Remove to continue.

    4. Please select one of the two options:

    Repair – will fix issues that might have caused slowdowns or crashes.

    Remove – will completely remove AVG Antivirus.

    Select the desired option and click Next.

    5. Wait until the uninstall process is finished and then restart your system.

    Windows 8 and Windows 8.1:

    1. From the Windows Start screen, locate Control Panel (for example, you can start typing “Control Panel” directly in the Start screen) and then click on the icon.

    2. Click Uninstall a program or Programs and Features.

    3. Find AVG Antivirus and select Uninstall.

    4. Please select one of the two options:

    Repair – will fix issues that might have caused slowdowns or crashes.

    Remove – will completely remove AVG Antivirus.

    Select the desired option and click Next.

    5. Wait until the uninstall process is finished and then restart your system.

  • Can I re-install AVG antivirus after I uninstall?

    Yes. AVG antivirus can be re-installed on your PC as many times you wish.

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For any payment related issues, please contact us at: support@viracure.com
or visit our FAQ page